Privacy Policy

1. Who we are

Switch It Up ("we", "us", "our") operates a tanning studio and coffee bar located at Reardon Court, Warwick, CV34 5RN. We are the data controller for the personal information collected through this website and our services.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or call 0330 133 1881.

2. What information we collect

We may collect the following categories of personal data:

• Contact details – name, email address, and phone number when you submit an enquiry form or contact us directly.
• Booking information – appointment details collected via our third-party booking platforms (Treatwell and Salon Tracker).
• Usage data – pages visited, time spent on site, browser type, and device information collected automatically via cookies and analytics tools.
• Communications – any messages you send us through our contact form or by email.

3. How we use your information

We use your personal data to:

• Respond to your enquiries and provide customer support.
• Process and manage bookings for our treatments and services.
• Send you appointment reminders or follow-up communications where you have consented.
• Improve our website and services through anonymised analytics.
• Comply with our legal and regulatory obligations.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract – to fulfil a booking or service agreement with you.
• Legitimate interests – to respond to enquiries and improve our services.
• Consent – for marketing communications and non-essential cookies, where you have given explicit consent.
• Legal obligation – where we are required to retain records by law.

5. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Sharing your information

We do not sell your personal data. We may share it with:

• Booking platforms – Treatwell and Salon Tracker, to manage your appointments. These platforms have their own privacy policies.
• Service providers – trusted third parties who assist us in operating our website and business (e.g. hosting, analytics), bound by confidentiality agreements.
• Legal authorities – where required by law or to protect our legal rights.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years. Booking records may be retained for up to 7 years for accounting and legal purposes.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict our processing of your data.
• Request portability of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.